At Ritzy Poker Chips, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Digital Product Nature

All tokens, chips, or virtual gaming items sold on our platform are digital products. Due to the instant delivery nature of digital items, all sales are generally considered final.

Refund Eligibility

Refunds may only be considered under the following circumstances:

• Duplicate payment or accidental multiple charges
• Order not delivered within the promised timeframe
• Technical issues caused by our platform
• Incorrect amount delivered due to system error

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after delivery
• Incorrect information provided by the customer
• Account-related restrictions outside our control
• Violation of our Terms & Conditions

Refund Processing

Approved refunds may take several business days depending on the payment provider or banking process.

Fraud Prevention

We reserve the right to refuse refunds if suspicious, abusive, or fraudulent activity is detected.

Contact Support

For refund-related requests, users must contact support with complete order details for review.